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A later version of Apple Software Update is already installed on this computer.

Views: 1113 Replies: 7
Recently I got a new iPhone 5 so I had backed up my old iPhone 4 with iTunes so I could transfer all my information. But, when I plugged in my iPhone 5 it came with this message: "The iPhone "Rachel's iPhone" cannot be used because it requires a newer version of iTunes. Go to www.itunes.come to download the latest version of iTunes". The iPhone 5 is iOS9.2

So, I went to the website to download iTunes since it was version 12.1.2 and needed to be 12.3.2, downloaded it, went to do the set-up, then it came up with the message: "A later version of Apple Software Update is already installed on this computer." SoooOOoo, I tried uninstalling it (following every single step on Apple Support to do it) but when I was coming to uninstall all the apple programs I couldn't find "Apple Software Update", it wasn't in my Programs...

I did all the steps anyway, and the same message of "A later version of Apple Software Update is already installed on this computer." came up after I tried to reinstall iTunes.

So, I guess my overall question is, what do I do? How can I fix this?Please answer soon.
ajcrockett
Asked: 08:42 14/01/2016
intelliot 08:42 14/01/2016
0
Try repairing Apple Software Update from the Programs and Features control panel, then remove it, then reinstall iTunes. For general advice see Troubleshooting issues with iTunes for Windows updates. The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies. The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software. Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed. tt2
ajcrockett 08:42 14/01/2016
0
But the problem is, Apple Software Update is not in my Programs and Features what so ever. I have searched it, went through the whole thing and I can't find it
intelliot 08:42 14/01/2016
0
Run the Microsoft Program Install and Uninstall Utility (MS Installer "Fixit") may help with stubborn items (Windows 8.1 or lower) or use go.microsoft.com/?linkid=97... for a Windows 10 compatible version of the same tool. This may clear up entries in the installer cache.

Then use the section Install missing components to install all of the components. If Apple Software Update won't install skip that, iTunes will work without it.

tt2
ajcrockett 08:42 14/01/2016
0
Hmm, I downloaded Microsoft Program Install and Uninstall Utility. Tried to install Apple Software update, didn't work. Tried with iTunes but I need to product ID and I have no clue how to get that.
intelliot 08:42 14/01/2016
0
What version of Windows are you running, and is it 32-bit or 64-bit?

When you ran the Microsoft utility was they any sign of Apple Software Update to clean or uninstall?

tt2
ajcrockett 08:42 14/01/2016
0
It is Windows 8.1 Enterprise, with a 64-bit.First, I tried the 'install' option, and Apple Software Update wasn't in the categories.So, I tried the 'uninstall' option too... and for some reason it isn't there either. It was working last time, and Apple Application stuff is all there...Is there anyway I can get onto a call and have someone connect to my laptop with TeamViewer 10?? I think that that would be very helpful.
intelliot 08:42 14/01/2016
0
This is a user to user support forum. Apple's own support staff may use remote control in certain circumstances but you would need to approach them first using one of the contact forms. As given, you could uninstall all components that will uninstall then use the section Install missing components to attempt to reinstall all of the components. If Apple Software Update won't install skip that, iTunes will work without it.

You could also try your luck with the for older video cards version. It has sometimes proved a useful workaround when the all-64-bit version won't install.
tt2

A later version of Apple Software Update is already installed on this computer.

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