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Apple Pencil - replacement F-F charging adapter sought

Views: 716 Replies: 10
Just need a simple answer - where can I purchase a replacement female-to-female lightning adapter for charging my Apple pencil. I just returned from a business trip, and may have left mine in a returned rental car along with a spare cable...all I know is it's gone. I've read several similar threads where people answered anything but the original question, so please - I don't care about other, unrelated parts or suggestions. All I want to do is purchase a replacement for the small part that came with the Apple pencil. Thank you in advance for helpful answers.
humorbug
Asked: 23:42 21/05/2016
mabandla2003 23:42 21/05/2016
0
Contact Apple Support. They will send you one for a small fee (something on the order of $10 USD as I recall).
percept 23:42 21/05/2016
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Interestingly, they don't offer that piece in the Apple Store yet. I contacted Apple Support via the chat feature and I purchased two new ones (knowing I was going to misplace this piece again). I believe the piece was $4.95 + $6.95 shipping.
humorbug 23:42 21/05/2016
0
Contact Apple Support. They will send you one for a small fee (something on the order of $10 USD as I recall).
percept 23:42 21/05/2016
0
Interestingly, they don't offer that piece in the Apple Store yet. I contacted Apple Support via the chat feature and I purchased two new ones (knowing I was going to misplace this piece again). I believe the piece was $4.95 + $6.95 shipping.
humorbug 23:42 21/05/2016
0
Thanks for the information. I am on phone with Apple Support (800-275-2273) right now. The support guy and his back-end support expert have no idea what I'm talking about - he even went so far as to ask if this was a third-party item (it came in the box with my Apple Pencil). He's going to reach out to sales and see if they can figure out how to help. So...fifteen minutes in and the guy comes back on the line - he checked with every group he could within Apple and they do not have these pieces for sale. Which totally conflicts with the two answers above. I will give them this - they guy was really nice and sounded like he was trying to help. But, if one is to judge solely by results, well then this is a fail.
percept 23:42 21/05/2016
0
Apple Support probably can't help you.

Contact the Apple online store, noted below. And if that doesn't work, I actually ordered mine through AppleCare via the chat feature.
Apple Online StoreApple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online, chat, or call (800) MY–APPLE (800–692–7753), 7 days a week from 4:00 a.m. to 10:00 p.m. Pacific time.
humorbug 23:42 21/05/2016
0
Time invested today 45 minutes. I contacted the number referenced above and described what I was looking for. The Apple Store person listened and eventually transferred me to their Sales Support Group, where I re-described my problem and what I am looking for. After several mis-directions where the support person tried to get me to sign up for "online personal setup" and some other stuff they're likely told to push, she then offered up a MB821AM/A "USB to lightning adapter" for $29 - which is NOT the part I am looking for. When I described (again) the part, she said "we do not have a replacement for that" and said the people on the Apple discussion board are mistaken, and that they likely were referring to a 3rd party part. When I described the part again and where it was in the original OEM packaging, she transferred me to AppleCare (Apple Support) again. As before, I spent more time re-re-describing what I was looking for, to no avail.

I have no reason to dis-believe what both percept and mabandla2003 have told me above. Clearly, they have been able to find/replace said part. However, in over an hour invested during the past two days, six (6) separate Apple sales/support people have not been able to help, each one winding up doubting that such a part exists and claiming that it's a 3rd party item. When cornered by the facts (it came in the original box with the Apple pencil), I have been transferred.

I am amazed by the variability of answers I have received from Apple. This is something I would have expected from Dell. Net result is nothing other than aggravation and time wasted.
percept 23:42 21/05/2016
0
Wow, how frustrating. I used the chat feature with Apple Care and had two of them paid for inside of 10 minutes. And I learned of this from someone else here in the Community, so some of us are definitely having success ordering the part. It's an Apple part, not 3rd party.
humorbug 23:42 21/05/2016
0
Just got a call back from the final person I spoke with today (after the 3rd transfer) while I was in a meeting and couldn't answer. He felt bad that this process was so time consuming and frustrating, so continued to research and is sending out a replacement part for free! Well, he says he's 99% sure it is the right part, but still, great news. I retract the Apple-Dell comparison I made earlier - I finally found somebody at Apple who took ownership of the issue and saw it through to resolution! Thanks for your help everybody. When the part finally arrives, if there is a part number, I will post it here so others can benefit.
mabandla2003 23:42 21/05/2016
0
YAY! I'm glad you have this resolved. The info you have provided on your experience, I'm sure, will help others in the future.

Apple Pencil - replacement F-F charging adapter sought

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