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BB ID on my Z30 does not exist, how do I change it?

Views: 502 Replies: 1
Hi

I'm having a serious problem synchronising my bb Z30 device with my computer. My device has a different ID and the BB Link on my computer had a different BB ID too. I tried changing the ID on my BB device but it won't let me because the email address it registered doesn't exist.

I need to backup the data on my Z30 before thinking of wiping it. What can I do to change the ID on my BB Z30 device? Does blackberry device register itself if you refuse to put in any email?
luchino
Asked: 00:09 27/04/2016
wsks 00:09 27/04/2016
0
To change BB ID on the device, you would have to do a security wipe and would lose all data associated with it currently.

Instead, change ID's on BB Link. Look for "sign out" on the top bar of Link. Then, sign in with the same BB ID as on your Z30. It should recognize it. If not, restart your computer, then reopen Link.

BB ID on my Z30 does not exist, how do I change it?

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