Hope you can help.
I bought a Q10 for my wife as she likes the keyboard function.
The guy I bought it from was/is genuine and provided me with the password to remove the existing Blackberry ID (his Email). I then changed the details to my wifes Email info and a new password.
The following day he asked for the new Blackberry ID and password so he could retreive his info (I hope !). I provided this as I believe him to be genuine and he has now changed the Blackberry ID to his Email account.
My question is how do we resolve this - I have the phone and can set up a new Blackberry ID on my PC but it isn't being accepted on the phone.
If you can help please can you tell us what we both need to do - the seller and myself. I'm sure he will give me the password but changing it on the phone may affect his end ?.
Sorry for the long message hope someone can help.