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Disconnect between iPhone 6 Plus and Apple Watch

Views: 531 Replies: 5
After the most recent update for iOS (9.3.2) and the Apple Watch (2.2.1) my watch no longer received text messages nor unlocks when I unlock my iPhone. This morning my iPhone 6 Plus finished updating to 9.3.2 and I noticed that once I put on my watch and unlocked my phone, the watched stayed locked. I entered in my passcode into my watched, swiped up and noticed that according to the Settings glance, my phone and watch were connected as indicated by the green phone icon. I have since restarted both my phone and watch with no success. Both devices are still connected but my phone does not unlock my watch or does it push notifications to it.

I've restarted and repaired my devices but the same issues occurs. Naturally I believe the issues lies with the update but is there anything else I should be trying to fix this?
jota
Asked: 19:45 07/06/2016
fritz 19:45 07/06/2016
0
Checked those settings and they are good to go within the App.

I also double checked the back of my watch and made sure it was nice and clean. Once that was done I did a reset on my phone and watch, then cleared all settings on my iPhone. Once that was done I did another unpair/repair and everything is back as it should be! My watch now unlocks with my phone and I'm once again getting notifications.

Thanks for the assistance everyone!
terrence 19:45 07/06/2016
0
Hi

Check that Wrist Detection and Unlock with iPhone are both still enabled (in case the settings have been changed accidentally):

On your iPhone, in the Watch app, go to:
  • My Watch (ta> General> Wrist Detection - check that this is turned on.
  • My Watch> Passcode> check that Unlock with iPhone is turned on.

Check also that the back of your watch is clean and dry:

- Cleaning and wearing Apple Watch - Apple Support

Otherwise, given the steps that you have already tried, I suggest that you contact Apple Support or make a Genius Bar reservation for further assistance:

- Contact - Official Apple Support
fritz 19:45 07/06/2016
0
Hi..

See if un pairing then re pairing helps.

Instructions here> Unpair your Apple Watch and iPhone
jota 19:45 07/06/2016
0
jota has already done so, as stated within the question:
fritz 19:45 07/06/2016
0
Checked those settings and they are good to go within the App.

I also double checked the back of my watch and made sure it was nice and clean. Once that was done I did a reset on my phone and watch, then cleared all settings on my iPhone. Once that was done I did another unpair/repair and everything is back as it should be! My watch now unlocks with my phone and I'm once again getting notifications.

Thanks for the assistance everyone!

Disconnect between iPhone 6 Plus and Apple Watch

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