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Display is Black and Unresponsive, but Phone Appears to be Powered On

Views: 498 Replies: 1
My phone was working fine one minute, but the next thing I know it turns off, the led starts blinking blue and the screen refuses to turn on. If I hold the volume button and the power button, the phone vibrates and the led stops blinking indicating that the phone powered off. I can then power it back on and it vibrates and the led starts blinking again indicating it is powered on, but the screen remains completely black and does not show any boot up animations or respond to any touches. As you can probably guess, with an unresponsive display I can't boot into recovery mode or anything. Has anyone dealt with something similar or will I have to contact samsung about a replacement? Thanks guys
mdorsh
Asked: 21:06 31/12/2015
diser 21:06 31/12/2015
0
I got a Galaxy S6 Edge since launch day and so far (knock on wood) no problem.

I don't remember any issues like yours.

If you got it within 14 days than return it, if not but have insurance call them about it.

Calling Samsung doesn't seem like a bad idea either.

Display is Black and Unresponsive, but Phone Appears to be Powered On

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