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Hi, guy, cannot open iphone 6 plus, and cannot remember Apple ID, can Apple store repair it?

Views: 660 Replies: 7
hi guys, dad cannot open his Iphone6 after charged in car, and dad cannot remember his apple ID and password, Apple store in CHINA they wont fix any apple products that are not made in china, and this one was made in German, it was a gift from someone, Can AUSTRALIA store repair it (cannot open and nil apple ID, made in German), please help!!!!! This iphone bought less than a year.
frankc
Asked: 11:24 09/06/2016
dchapman 11:24 09/06/2016
0
There really isn't anyhting to fix on the phone. This is an Apple ID issue.

If he can't recall his password or have it reset, he will have provide a proof of purchase to Apple Support and have it unlocked that way. It should not matter where the phone was purchased.
frankc 11:24 09/06/2016
0
he cannot recall his APPLE ID AND HIS PASSWORD ,,,, and apple store in China told him, they wont repair any apple products that are not made in China ,,,,,,,but this product still got warranty
dchapman 11:24 09/06/2016
0
Again... irrelevant. There is nothing wrong with his phone. It's an Apple account issue.

The phone is activation locked with the Apple ID and password he can't remember right? Does the phone look something like this...

" >

Or is it his passcode that has the phone locked?

For activation lock, if he has forgotten both, he will have to make a new one, and the data on that phone is lost to him. To unlock that phone, he will have to provide the proof of purchase to Apple by phone (and then email) and they will determine if they can unlock it.

There is no physical repair required for what you are describing to us. Warranty is irrelevant. That you're in China is irrelevant. This can be done by phone.

If it is his passcode, that can be reset using these directions, but you may still run in to the activation lock after removing the passcode.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
frankc 11:24 09/06/2016
0
what if we dont have the receipt, coz it was a gift,

thanks for your information, very helpful
dchapman 11:24 09/06/2016
0
Then I am very sorry to say your dad may be out of luck. The phone is useless as is.

This is a security feature designed to reduce the value of a lost or more importantly, stolen iPhone.
frankc 11:24 09/06/2016
0
thank you, hopefully we will find the receipt somehow,,,,,

thanks for your information again
dchapman 11:24 09/06/2016
0
You're welcome. I hope you can find that as well.

Hi, guy, cannot open iphone 6 plus, and cannot remember Apple ID, can Apple store repair it?

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