Register Login

iPhone problems with phonecalls' quality

Views: 705 Replies: 10
I bought new iPhone 6s two days ago. People I were talking to through it complain about noises while I talk. They say it remeinds if someone was eating bag of chips near microphone. However, when I switch to speaker, sound is supposedly crystal clear. When I switch back - it remains allright.

Any idea what could cause that?

Best regards
zareef
Asked: 06:15 07/06/2016
mcolvin 06:15 07/06/2016
0
check - settings - general - accessibility - phone noise cancellation - on or off?
mcolvin 06:15 07/06/2016
0
Turn it off and make a test call.

If that doesn't help see if this link helps Get help with hardware features on your iPhone, iPad, and iPod touch - Apple Support

IF that doesn't work you can take it back to the Apple store since it is only 2 days old. I assume all the plastic film has been removed already.
gooner 06:15 07/06/2016
0
Something to test out...

Go to Settings>Cellular>Cellular Data Options>[if you see an option for "Enable LTE", tap that and choose Data Only]

After that, see if your experience improves.

You can also test out the reset of Network Settings, but as you explained that the phone is only days old, I doubt that will have an effect here.
mcolvin 06:15 07/06/2016
0
Good eye, I totally forgot about that feature.
zareef 06:15 07/06/2016
0
I don't see that option, I can only choose for "Voice & Data" from LTE, 3G and 2G options. It could be country issue, both I and iPhone are from Poland.

@mcolvin I switched the option you recommended, but it's 12 p.m. here, I will try it in the morning.
gooner 06:15 07/06/2016
0
I see. Yes, it does depend on your carrier as far as what you can toggle there. So there was no option to switch off of Voice and Data and just do Data. Well I hope mcolvin's suggestion works for ya
zareef 06:15 07/06/2016
0
Ok, thank you guys for assistance, I will check ramzee209's suggestion in a couple of hours.

All the best.
zareef 06:15 07/06/2016
0
I tried your soultion, but problem still remains. However, I did some testing this morning with my friends and we did 4 phone calls - 2 from my iPhone and 2 to my iPhone. Only in first call there were issues, remaining three were clean.
gooner 06:15 07/06/2016
0
That's promising! Let's hope that remains!
zareef 06:15 07/06/2016
0
Yea, but it still happens sometimes. It's really random. I contacted support, they recommended to create backup using iTunes and then restoring it and configure iPhone as new device. They say if problem remains, it is 99% hardware related.

iPhone problems with phonecalls' quality

Similar questions

Problems with IPhone 6s plus on connecting to Nissan Connect in car telephone system

I have just bought an IPhone 6s plus and it will not connect to my NISSAN CONNECT in car hands free telephone system I previously had a 5s and this ...

Has anyone encountered problems with the iPhone 6 Plus screen

HHaving issues with my iPhone 6 Plus screen Flashing white line across the top of the screen and the screen is unresponsive Tap on the back of the ...

iphone 6 plus problems with the screen and the apps

Hello I have an Iphone 6 plus and since december he has got problems with the apps and the screen Sometimes the screen isn't responding at all and ...

My iPhone 5s have problems with connecting to wi-fi

My iPhone can't connect to my wi fi it connects but after a 5 10 seconds its disconnects and display a message saying that iPhone is unable to ...

Problems with iphone 4s and ios 9.3.1

I updated my 3 years old 4S yesterday to 9 3 1 well I wanted to The process failed and the phone wanted an itunes connection for restore And that one ...

Time problems with my iphone 5c

I am having serious problems with the time/clock on my iphone 5c I have tried from updating using iTunes restoring my phone to factory settings with ...

My iPhone 6 all of a sudden started having problems with wifi

My iPhone 6 all of a sudden started having problems with wifi I updated recently but started having a problem days later (I don't know if that is the ...

my iPhone 6S has problems with the GPS, when I use some apps it doesn't work well and give mostly the wrong route. Can someone help me?

my iPhone 6S has problems with the GPS when I use some apps it doesn't work well and give mostly the wrong route Can someone help me? ...

Lot of problems with IOS 9.3 iPhone 6 and iPad 2 GSM,

In Iphone 6 Siri is only write and can't answer with voice In IPAD 2 GSM I can't activate Once I follow the instructions in support page never can do ...

Odd problems with downloading apps to iPhone

I restored my apps etc to a brand new iPhone 6s this weekend but now it's acting up The main problem seems to be something corrupted that prevents ...