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iPhone problems with phonecalls' quality

Views: 760 Replies: 10
I bought new iPhone 6s two days ago. People I were talking to through it complain about noises while I talk. They say it remeinds if someone was eating bag of chips near microphone. However, when I switch to speaker, sound is supposedly crystal clear. When I switch back - it remains allright.

Any idea what could cause that?

Best regards
zareef
Asked: 06:15 07/06/2016
mcolvin 06:15 07/06/2016
0
check - settings - general - accessibility - phone noise cancellation - on or off?
mcolvin 06:15 07/06/2016
0
Turn it off and make a test call.

If that doesn't help see if this link helps Get help with hardware features on your iPhone, iPad, and iPod touch - Apple Support

IF that doesn't work you can take it back to the Apple store since it is only 2 days old. I assume all the plastic film has been removed already.
gooner 06:15 07/06/2016
0
Something to test out...

Go to Settings>Cellular>Cellular Data Options>[if you see an option for "Enable LTE", tap that and choose Data Only]

After that, see if your experience improves.

You can also test out the reset of Network Settings, but as you explained that the phone is only days old, I doubt that will have an effect here.
mcolvin 06:15 07/06/2016
0
Good eye, I totally forgot about that feature.
zareef 06:15 07/06/2016
0
I don't see that option, I can only choose for "Voice & Data" from LTE, 3G and 2G options. It could be country issue, both I and iPhone are from Poland.

@mcolvin I switched the option you recommended, but it's 12 p.m. here, I will try it in the morning.
gooner 06:15 07/06/2016
0
I see. Yes, it does depend on your carrier as far as what you can toggle there. So there was no option to switch off of Voice and Data and just do Data. Well I hope mcolvin's suggestion works for ya
zareef 06:15 07/06/2016
0
Ok, thank you guys for assistance, I will check ramzee209's suggestion in a couple of hours.

All the best.
zareef 06:15 07/06/2016
0
I tried your soultion, but problem still remains. However, I did some testing this morning with my friends and we did 4 phone calls - 2 from my iPhone and 2 to my iPhone. Only in first call there were issues, remaining three were clean.
gooner 06:15 07/06/2016
0
That's promising! Let's hope that remains!
zareef 06:15 07/06/2016
0
Yea, but it still happens sometimes. It's really random. I contacted support, they recommended to create backup using iTunes and then restoring it and configure iPhone as new device. They say if problem remains, it is 99% hardware related.

iPhone problems with phonecalls' quality

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