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Lumia 1020 camera won't focus - possibly broken

Views: 778 Replies: 7
My Lumia 1020's camera will still take pictures, but it can only focus on the closest objects (i.e. 'macro' photography).

Sometimes when I turn the camera on it will attempt to re-focus, but then immediately refocus with focal point about 8 inches in front of the camera.

As I said, the pictures are great... if you're focusing on something very close.

I can't tell if this is a hardware or software issue. Phone is out of warranty, and I don't want to pay Palcotech $150 to see if they can solve the issue.

Any help would be great, thanks!
kereta7
Asked: 04:33 29/03/2016
crossmediagroup.net 04:33 29/03/2016
0
Have you tried any of the following:

1. Restart your phone?

2. Perform a soft reset on your phone?

3. Check for the latest OS updates?

If you did, then indeed it most likely is already a hardware issue.

If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join MobiFAQ.
grifter 04:33 29/03/2016
0
Hi thanks crossmediagroup.net. This is OP.

1. Yes, turned the phone off and on

2. Yes, and tried the software recovery wizard.

3. Yes, updated to WP 8.10.14226.359. Also updated camera app.

I love the camera and would love to get it working again. I don't know if I trust a 3rd party repair shop without a guarantee, though.
crossmediagroup.net 04:33 29/03/2016
0
Hello, too.

I forgot to ask you how old your L1020 is. Mine is already two years old, although the camera is still working.

Have you considered updating to Windows 10 Mobile? You can either wait for the official update to be released to you or you can get it now using the Insider Program for Windows Phones (the current version is already stable, although more updates are still expected to come and improve it). I'm not saying that this would fix the issue, though, but it's the only remaining item that can be done before we conclude that it is already indeed a hardware-level issue.
mcity4 04:33 29/03/2016
0
try manual focus, if manual focus don't focus, that's mean you need to change the camera module
grifter 04:33 29/03/2016
0
Thank you for your help. Phone is 2 years old.

Have you considered updating to Windows 10 Mobile?I have considered the W10M insider program. I may try that as a last resort. It's likely hardware, oh well.
grifter 04:33 29/03/2016
0
try manual focus, if manual focus don't focus, that's mean you need to change the camera moduleDo you mean replacing hardware when you say "change the camera module"?

Thanks for your help
crossmediagroup.net 04:33 29/03/2016
0
Do you mean replacing hardware when you say "change the camera module"?

Thanks for your helpYes, changing the camera module is a hardware replacement, something which is best left to the service centers.

Lumia 1020 camera won't focus - possibly broken

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