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Lumia 640 win 10. stuck on low charge screen wont turn on off charger

Views: 565 Replies: 5
So one day I reset my phone due to my phone slowing down, and it would not turn on.

For info purposes I have a Lumia 640 updated to win 10 (originally 8.1)

After this I put it on the charger, it would load the Microsoft logo. then go to the charging screen with plug icon.

This is odd due to being at 80℅ of battery before I rebooted. Often it'll sit there with no result, sometimes it'll reboot multiple times.

If I remove the charger the phone instantly turns off. This has been going on for 5 days. Yesterday when I plugged the phone in it went back to tiles, but when I removed the battery to put my sim back in the issue came back. It also showed 72℅ charged so can't be the battery, and I don't know how that happened.

Windows recovery tool can't see the device and when I choose the find option the fix won't get to the phone. When I plug my Lumia via USB it reboots over and over and disconnects over and over as my computer keeps making the USB sound. The only time this doesn't happen is if i hold volume up or down when I plug it, sometimes, and that just freezes it on the ms logo. When I continue from there the phone will reboot as the installation is loading.

The issue is clearly not the battery. As it's 70℅ or so, yet Iget the 0 charge icon and the phone won't turn on outside the charger.

I have no clue what the solution to this problem is.
chatmaster
Asked: 10:27 22/09/2016
chatmaster 10:27 22/09/2016
0
So one day I reset my phone due to my phone slowing down, and it would not turn on.

For info purposes I have a Lumia 640 updated to win 10 (originally 8.1)

After this I put it on the charger, it would load the Microsoft logo. then go to the charging screen with plug icon.

This is odd due to being at 80℅ of battery before I rebooted. Often it'll sit there with no result, sometimes it'll reboot multiple times.

If I remove the charger the phone instantly turns off. This has been going on for 5 days. Yesterday when I plugged the phone in it went back to tiles, but when I removed the battery to put my sim back in the issue came back. It also showed 72℅ charged so can't be the battery, and I don't know how that happened.

Windows recovery tool can't see the device and when I choose the find option the fix won't get to the phone. When I plug my Lumia via USB it reboots over and over and disconnects over and over as my computer keeps making the USB sound. The only time this doesn't happen is if i hold volume up or down when I plug it, sometimes, and that just freezes it on the ms logo. When I continue from there the phone will reboot as the installation is loading.

The issue is clearly not the battery. As it's 70℅ or so, yet Iget the 0 charge icon and the phone won't turn on outside the charger.

I have no clue what the solution to this problem is.
chatmaster 10:27 22/09/2016
0
So one day I reset my phone due to my phone slowing down, and it would not turn on.

For info purposes I have a Lumia 640 updated to win 10 (originally 8.1)

After this I put it on the charger, it would load the Microsoft logo. then go to the charging screen with plug icon.

This is odd due to being at 80℅ of battery before I rebooted. Often it'll sit there with no result, sometimes it'll reboot multiple times.

If I remove the charger the phone instantly turns off. This has been going on for 5 days. Yesterday when I plugged the phone in it went back to tiles, but when I removed the battery to put my sim back in the issue came back. It also showed 72℅ charged so can't be the battery, and I don't know how that happened.

Windows recovery tool can't see the device and when I choose the find option the fix won't get to the phone. When I plug my Lumia via USB it reboots over and over and disconnects over and over as my computer keeps making the USB sound. The only time this doesn't happen is if i hold volume up or down when I plug it, sometimes, and that just freezes it on the ms logo. When I continue from there the phone will reboot as the installation is loading.

The issue is clearly not the battery. As it's 70℅ or so, yet Iget the 0 charge icon and the phone won't turn on outside the charger.

I have no clue what the solution to this problem is.
jbb115 10:27 22/09/2016
0
Threads Merged.

User... Please do not create multiple threads on your issue. It actually works against you as any advice gets scattered around and a coherent conversation cannot develop as easily...
longcall911 10:27 22/09/2016
0
What did you mean by reset? The first time it happened. Was it a power-off-power-on reset or a factory reset? And are you on an insider build or just receiving the official update?

I bet it still could be a power-related problem though it may not be the battery per se. It can also be related to the OS (incomplete updates, glitches when installing builds, etc.).
michwolf 10:27 22/09/2016
0
1) Try changing the battery

2) Get the phone into the bootloader and use WDRT, soft reset -> hold the volume up button when it vibrates or just before (may take multiple attempts as it varies model to model -> hold volume up until you see the logo at the top of the screen and the screen should change colour from the default black. -> run WDRT.

I would recommend using a fresh/new battery, backing up your phone on a pc via usb cable and creating a back up via settings before using WDRT.

Lumia 640 win 10. stuck on low charge screen wont turn on off charger

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