Register Login

Lumia 950 Prototype - What to do?

Views: 282 Replies: 1
I recently bought a Lumia 950 online (just like ebay) and unfortunately the device was a prototype ( under the screen and advertising in Configs - About) although It was described as "Original" and "bought in a a MS Store.
I wasn't able to return the device to the seller nor could I get a refund. I won't discuss the datails and I knwo I should be more careful but It's done.
Now I want to return the device to MS as It wasn't meant for sale/consumers and I simply do not know how to proceed.
A few points:
I'm from Brazil and those new Lumias are not officially supported/sold here, so, contacting my local rep was a no go.
Tried to contact MS through the web chat but unfortunately when I say I need support for Mobile Devices it redirects me to B2X (company that handles Lumia technical support now).
Tried to contact them through Twitter/Facebook and no response so far.
I'm not confortable calling them from overseas as my english is not that good
So, does anyone know how am I suppose to contact them and return them this prototype (which is propriety of MS anyway).
Thanks in advance.
Asked: 04:39 30/10/2016
whatifind 04:39 30/10/2016
contact your local official Microsoft store , they will surely help you out with this.

Lumia 950 Prototype - What to do?

Similar questions

Broken screen Lumia 950 , what choice do I have to?

I had my phone in the jacket and it slipped out and fell on the road cracking the screen I didn't buy insurance and now I am not sure what choices I ...

Lumia 950 wont connect to PC via USB, what do I do?

okay i have a surface pro and a Desktop (all windows 10 Surface is on Insider Build slow ring Desktop is on official release) and a Lumia 950 my 950 ...

What should I do when my Lumia 920 is frozen to get it right again?

my lumia 920 is frozen it doesn't switch off as well to restart it still showing the screen saver as it is ...

What to do after Lumia 1520 screen got small break and it's unresponsive?

Hi Recently my sister's Lumia 1520 fell out of her hand and before it reaches the ground she quickly catch it but the phone get trapped between her ...

Lumia 950 dual sim, serious e-mail problems. What can I do?

When I sync my Lumia 950 with my internet provider’s e mail server POP3 the 950 downloads the e mails and then delete them from the server During the ...

what should i do whem lumia 920 is frozen to get it right again

my lumia 920 is frozen it doesn't switch off as well to restart it still showing the screen saver as it is ...

My Lumia 920 won't show some available WiFi hot spots after upgrading to Windows 10, what can I do?

its not just displaying other available networks on the WiFi list ...

Waze map App is not working in WM10 Build .29 lumia 950 XL Non insider, what can I do?

I downloaded the waze app from the windows mobile store and instaled it in my unlocked Lumia 950 XL buid 29 non insider and every time i open the app ...

What can I do to stop my Cortana assistant to constantly activate randomly on my Lumia 830?

I have a Nokia Lumia 830 with Windows 10 mobile right now I had Windows 8 1 until recently My problem is that the Cortana assistant activate randomly ...

Microsoft lumia 435 Battery draining fast refuses to charge!!! what to do?

Hello sister got me this phone 4 months ago It is new and i have kept it in good shape About two weeks ago it started having trouble charging it is ...