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Nexus 6p camera not launching/lock screen not turning off: how do I fix?

Views: 610 Replies: 1
Hy guys I currently purchased my Nexus 6p, I was very excited about it but just within I start facing issue and really could use some help. First is camera, you all must be knowing about when we launch camera there is just camera icon glowing and nothing else,is there any solution for it yet except restarting and ,second is my lock screen it just won't turn off, don't know what to do,pls help with these problem.
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Asked: 22:39 25/03/2016
jcphotog 22:39 25/03/2016
0
Welcome to MobiFAQ! What do you mean the camera icon is glowing? Does this persist after a reboot? Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.google.com/nexus/answer/2852139?hl=en

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. Focus on apps that have Camera permissions--flashlight apps are common culprits. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.

I'm not sure what you mean that your lockscreen just won't turn off. Do you mean that you can't unlock the phone?

Nexus 6p camera not launching/lock screen not turning off: how do I fix?

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