Register Login

Sim not valid - on a new iPhone right from the Genius bar

Views: 470 Replies: 6
Yesterday at Genius bar in Barcelona they gave me the new 6s plus instead of mine with the broken screen. It costs 340 euro.But I can't use it with my SIM - I get this message all the time: Sim not valid.It seams like the iPhone they gave me works only with Spanish sims. And mine was NEVERLOCK or SIM free.The guy at Genius bar didn't tell me anything about. IMEI: ***** Could anyone please help me - because we don't have Apple store in Ukraine.
arijit
Asked: 22:42 18/01/2016
semtoday 22:42 18/01/2016
0
Hi

You need to go back to Apple store .

Or contact applesupport.apple.com .

Cheers

Brian
arijit 22:42 18/01/2016
0
But the closest Apple store is 800 km from me. How come could this be even possible to provide the client with a locked iPhone at Genius bar? I've paid the full price for SIM free and paid extra (340 euro) for the locked phone? It's crazy
arijit 22:42 18/01/2016
0
could I ask for a favour? Please tell me which carrier my phone is locked on. I can't find it myself. IMEI: 353283073516564
arijit 22:42 18/01/2016
0
now it appeared that my new iPhone is EMEA service locked.... what a surprise . been talking to apple support guy for two hours and still no result. only this fact.
ecominski 22:42 18/01/2016
0
Contact Apple and ask them.

You should not leave information like the imei on a public forum
arijit 22:42 18/01/2016
0
thank you. The Apple service is solid anyway. Nice people and professionals. i hope that today the issue will be solved. At least they said it to me.

(can you remove my IMEI from the thread - because i don;t know how to do it)

Sim not valid - on a new iPhone right from the Genius bar

Similar questions

SIM Not Valid on replacement unlocked Verizon iPhone

I got an iPhone 6s recently but more recently I cracked the screen and when I went in to Apple Store they kindly provided a new replacement phone ...

sim not valid for iphone 6plus 64 gb

i am using a sim card the carrier name is IDEA Cellular its a 3g sim card it is working in any other phone 6 and others too but ijn my phone this ...

iphone 6s sim not valid abroad

#1Just got to Hong Kong and was using my iphone 6s Turned off airplane mode and got an SMS from Verizon about call/data/SMS charges Turned off my ...

iPhone 6 + Camera Connection Kit Works! (Apple Genius)

A Genius at the Apple Store today (Oakridge Vancouver) told me the Camera Connection Kit (SD Reader) would work with the iPhone 6 plus! I've ...

Does iPhone Battery Replacement Program still Valid ?

I just check my iphone serial number and it is eligible for battery replacement program will Apple partner honor this program ? ThxI live in Jakarta ...

iphone 5 activate without sim and problem is pleas insert a sim card when sim carn in so sim not valid

iphone 5 activate without sim and problem is pleas insert a sim card when sim carn in so sim not valid ...

Please tell me the sallution for iphone 5s my problem is SIM NOT VALID

Please tell me the sallution for iphone 5s my problem is SIM NOT VALID ...

My friend cannot send me a text. She has an iPhone 5 and I use a iPhone 6. She receives an error that she is not using a valid 10 digit #.

I sent her a text and she cannot reply to me without receiving the error invalid number please us a valid 10 digit cell phone # I know my number is ...

What should I do when find my iphone say this Apple ID is valid but you don't have iCloud account

What should I do when find my iphone say this Apple ID is valid but you don't have iCloud account ...

whether local reseller invoice is valid for warranty purpose or not for Iphone 6.

I have purchased IPhone 6 from local reseller a few months ago whether the same bill/Invoice is valid for warranty or resetting password purpose or ...