Sim not valid - on a new iPhone right from the Genius bar
Yesterday at Genius bar in Barcelona they gave me the new 6s plus instead of mine with the broken screen. It costs 340 euro.But I can't use it with my SIM - I get this message all the time: Sim not valid.It seams like the iPhone they gave me works only with Spanish sims. And mine was NEVERLOCK or SIM free.The guy at Genius bar didn't tell me anything about. IMEI: ***** Could anyone please help me - because we don't have Apple store in Ukraine.
Asked: 22:42 18/01/2016
You need to go back to Apple store .
Or contact applesupport.apple.com .
But the closest Apple store is 800 km from me. How come could this be even possible to provide the client with a locked iPhone at Genius bar? I've paid the full price for SIM free and paid extra (340 euro) for the locked phone? It's crazy
could I ask for a favour? Please tell me which carrier my phone is locked on. I can't find it myself. IMEI: 353283073516564
now it appeared that my new iPhone is EMEA service locked.... what a surprise . been talking to apple support guy for two hours and still no result. only this fact.
Contact Apple and ask them.
You should not leave information like the imei on a public forum
thank you. The Apple service is solid anyway. Nice people and professionals. i hope that today the issue will be solved. At least they said it to me.
(can you remove my IMEI from the thread - because i don;t know how to do it)
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