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Slide to upgrade

Views: 457 Replies: 5
On my iPhone 5c, it has went to the "slide to upgrade screen" four times now since last night. Right now it's on a white screen with a black apple logo and the bar hasn't moved at all. I can't use my phone now and I'm not sure what to do?
frankc
Asked: 02:42 05/05/2016
joshc 02:42 05/05/2016
0
Have you tried resetting the device: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the Apple displays, the reset is in progress and the Slide to Unlock screen should display shortly.

Cheers,

GB
frankc 02:42 05/05/2016
0
it still goes back to that "slide to upgrade" screen once it comes back on
joshc 02:42 05/05/2016
0
What iOS are you running on your device? Did it start going to that Slide to Upgrade screen as a result of an iOS update or as a result of something else that has changed on your device?

Here is a support article that is for an older version of iOS 9, but may help (you would have to update to iOS 9.3.1 at this point, but the instructions may help to get you to that point:

If your iOS 9 device is stuck on Slide to Upgrade - Apple Support

But it would help to know what the mitigating factor was for this situation.

Cheers,

GB
frankc 02:42 05/05/2016
0
I think it was iOS 9.1.2 or something like that. I hadn't done anything to my phone when it went to that screen. I just went to unlock it and it said slide to upgrade
joshc 02:42 05/05/2016
0
Try the troubleshooting steps in the article that I posted.

Best of luck,

GB

Slide to upgrade

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