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SP3 keeps forgetting micro-SD card then remembering it again

Views: 901 Replies: 14
Every now and again I hear a noise similar to the one you get when you unplug a USB device. Then, a second or so later, there's a similar noise and a File Manager window opens showing the D drive, which is a 128 GB Sandisk Extreme micro-SD card. It's as if the Surface Pro lost the card for a second then found it again.

When this happened just now, I also got a pop-up dialog saying, "We're unable to find the OneDrive folder because the drive is unavailable". The OneDrive folder is on the card but the OneDrive icon isn't in the system tray. I'm guessing that my OneDrive isn't being synced.

The Surface is running Windows 10 version 1511, build 10586.318 and it's the i7 8GB 128GB version. If I start an error check on the drive, I get the message "You don't need to scan this drive", so it looks as if the card is OK.

Could this be a power management issue, or something else?
malvardesign
Asked: 17:06 28/06/2016
graeme 17:06 28/06/2016
0
I have the same problem with my 16 gb SanDisk card. I thought it is probably broken after years of use and just ordered a new 128gb one on amazon (I haven't received it yet). But now I'm curious if it isn't a problem of the card.

It's the exact same problem. Including the OneDrive message and the "scan the device" thing. But one additional thing is happening: After the card is recognized again, OneDrive is searching for changes in the folder and syncs ALL folders even though I have only one folder set to sync in the settings. This caused a big battery drain, which put my usage time on battery below 2 hours with a full charged battery.
stathy 17:06 28/06/2016
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Happening to me as well. I don't have my onedrive folder on it though...
graeme 17:06 28/06/2016
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Oh and I am on build 14361, but had it on 14352 (or what the number was) as well.
malvardesign 17:06 28/06/2016
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As a follow-up, I can't be sure this happened on the same day but when I opened an Excel .xlsx spreadsheet on my PC that syncs in Dropbox with my other devices, it had been corrupted and large parts of various sheets were missing. I managed to retrieve the complete file from my SP3 so I'm now wondering if it 'forgot' the micros-SD card while trying to sync that file. And, of course, this is why I don't keep originals in my Dropbox but in other folders which I manually sync to my Dropbox folder.
omarrpa 17:06 28/06/2016
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You may have a card going bad. It happens.

I was using a Sony card and this kept happening. I just replaced it a couple days ago with a Sandisk Extreme Plus 128GB and so far it's working great.

My SP3 seems to be running cooler and it's not as erratic either.

Posted via the MobiFAQ App for Android
malvardesign 17:06 28/06/2016
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My card is new. About a couple of weeks old. Chkdsk tells me that the card is fine.
omarrpa 17:06 28/06/2016
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Update: I had this problem with my new card the other day.

So far, the remedy seems to be to shut down your SP3: Start>Power>Shutdown. When I turn it back on, it doesn't "forget" the microSD card.

Closing the lid and putting to sleep for a while seems to cause the problem.

My old card was going bad though. Since replacing it, I have noticed an improvement in my SP3's performance.
ksandven 17:06 28/06/2016
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Have you tried reformatting the MicroSD card?

Download the SDFormatter from https://members.sdcard.org/downloads/formatter_4/ Just get the Windows version.

Remember to BACKUP ANYTHING AND EVERYTHING on the SDcard before you use this program. You have been warned!!!

The problem I have found is that sometimes the card gets "messed up" over time, or just didn't come from the manufacturer properly formatted. The above program tends to fix things.

It that doesn't work... Other things can be tried.
omarrpa 17:06 28/06/2016
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I don't think the issue is with the microSD card. I think it is with OneDrive. My OneDrive just told me that it couldn't find the OneDrive folder. I checked in Windows Explorer and it showed my microSD card was there and there and working.
graeme 17:06 28/06/2016
0
Yeah, I got my new card today and have the same problem.

SP3 keeps forgetting micro-SD card then remembering it again

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