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Surface Book touch screen stopped working

Views: 704 Replies: 5
My Surface Book touch screen has stopped working. I've been through all of the suggestions on the Microsoft website such as disabling and renabling HID touch screen drivers, even deleting them and restarting to automatically reinstall.

The screen works on the boot screen (volume up and power), but not in Windows 10, so it's not a hardware fault.

Any ideas?
tadikonda
Asked: 12:09 29/06/2016
darqshadow 12:09 29/06/2016
0
same here
jc_44 12:09 29/06/2016
0
Same problem here with surface pro 4, updated just now today (automatics updates on). After the update, TOUCH screen stopped working. It works on the boot menu though so it is definitely a software problem.
laney2479 12:09 29/06/2016
0
Are you guys running insider builds? The last round of firmware updates and at least one known slow ring build causes this problem...
monkeymikey 12:09 29/06/2016
0
same problem, running latest insider build.
spanish 12:09 29/06/2016
0
I had the same issue (touchscreen worked on UEFI screen, but not after logging into Windows). I figured out how to fix it. Go to the Device Manager, find the "Intel Precise Touch Device", and uninstall it. Now scan for hardware changes. It should find new hardware - highlight it and choose to "Update Driver Software". It should now show up again as the "Intel Precise Touch Device". Reboot. Your touchscreen should work again!

Surface Book touch screen stopped working

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