Register Login

Unlocked iPhone got locked to Bell Canada on activation - any way to not pay ransom?

Views: 763 Replies: 5
I've purchased an iPhone 6S for full price through apple.ca store and it came unlocked and without a SIM.

I've put in an old Bell Canada SIM to activate the phone and now it is locked to Bell so I can't use it with any other carrier.

To unlock, Bell wants me to find someone who is a Bell customer and pay a $50 unlock fee which is basically a ransom as I've never signed anything with them and never gave my consent to lock my phone to them in the first place.

Bell tells me in Canada your phone will get locked to the first carrier used and it would be the same with e.g. Rogers and by their internal policy they will only unlock phones of their customers. How convenient.

Anyone had a positive experience resolving a similar issue?
alex
Asked: 10:30 17/12/2015
enhancedconcepts 10:30 17/12/2015
0
Someone at Bell is mistaken or lying. An iPhone purchased directly from Apple as unlocked, should not lock to ANY carrier. Despite the info from Bell, I would contact Apple to be certain that you received exactly what you ordered.
alex 10:30 17/12/2015
0
That's the thing, the phone was unlocked initially but is now locked to Bell (according to them because this is how it works with any carrier on the first activation). I've spoken to 2 Apple tech support guys and 5 Bell reps to no avail. Pay up or get out. Apple couldn't care less obviously and say they can do nothing and Bell is just a bunch of thugs.
alex 10:30 17/12/2015
0
I'm sure the community would also appreciate any suggestions on how to avoid this happening in the first place e.g. which carriers in Canada would not lock your phone to them on the first activation
alex 10:30 17/12/2015
0
SOLVED

So 2 more calls with Bell and a chat with Apple tech support later, I finally got it unlocked. For those who don't care about details, in my situation the solution was to restore the iPhone to factory settings.

Details:

All of the Bell reps I spoke to until the last one refused to do anything w/o collecting my personal information (not willing to disclose) and account information (non existent). Finally a Bell rep broke down and checked the phone by IMEI. She confirmed the iPhone was locked to Bell but fed me with "Apple sent you a Bell phone in the first place because we have it listed in our inventory and this wouldn't be the case if the lock happened on activation". I thought this was BS but I did chat to an Apple tech support person who was eventually able to verify the IMEI on their end and tell me the phone was unlocked and it "shows up as next activation policy unlocked". He suggested restore would bring the unlock back. And it did.

Now I don't know if this was Bell finally unlocking it on their end after my rants and demands to speak to their supervisor - they never admitted it on the phone - or it was indeed something that would have worked right away, but the important part is it worked. I wish I tried this earlier without wasting like 8 hours in chats with Apple and Bell.

So I guess the important conclusions to draw from this experience for those who might be in a similar situation:

1) Apple tech can see your iPhone unlocking policy on their end based on the phone IMEI

2) Bell has a way to verify phone status by phone IMEI, but you'd have to be really pushy with them for them to do that

3) Don't touch anything Bell Canada with a 5 ft. pole
mobiques 05:02 18/08/2017
0
I suggest you can approach Unlock-zone.com and specify the country,locked network of iPhone 5S.Based on the availability you can get the permanent unlock service along with free instructions.

Unlocked iPhone got locked to Bell Canada on activation - any way to not pay ransom?

Similar questions

If Rogers, Canada, Iphone 5s of Rogers,Canada is unlocked if I reset it will it be locked again

I bought a Rogers Canada unlocked iphone on line If I reset it will be locked again ...

Activation locked phone and cannot get it unlocked.

We are the original owners of the phone we are just passing it down to a younger child The older daughter erased the date from the phone and did a ...

iPhone 6 plus is not activation locked but unable to activate without original owners apple ID and pw

I have checked the IMEI number on a few websites that all show activation lock is OFF as well as Find My iPhone (if its the same thing) but when I ...

iPhone Activation locked

My iPhone 5s Gold is under iPhone Activation Locked IMEI: ****** because my id disable completely and I don't have bill right now I don't have any ...

IPhone 5S on BELL Canada

like many I also screwed on a iphone purchase but of course I started reading about it later I purchased an iPhone 5S used from someone on Usedregina ...

worst services of apple store. my unlocked iphone got replaced by the locked one.

hi I am from India recently i just replaced an iPhone 6 from the apple store in valley fair because it had manufacturer defect in it i replaced an ...

if icloud is locked can it be unlocked on iPhone 6

if icloud is locked can it be unlocked on an iphone 6? ...

iPhone unlocked but asking for SIM activation

I've purchased an iPhone 6 from the UK as factory unlocked I've never had any issues with any carriers whatsoever Recently I restored (also tried in ...

my iPhone 6 was unlocked to Rogers but now locked to Fido

So I just got my iPhone 6 yesterday my family friend got it off of his friend so he put in his fido SIM card into my iphone 6 that is unlocked to ...

Which model is the sim-free unlocked iPhone 6s, model 1633 or 1688? Can the locked phone be unlocked and used on any sim

Which model is the sim free unlocked iPhone 6s model 1633 or 1688? Can the locked phone be unlocked and used on any sim ? ...