Register Login

Why after suspend/change user i cant play any media?

Views: 361 Replies: 6
Hello, I bought a new Dell XPS 13 and i was watching some movies with VLC and it worked fine, then i suspend and at the next time i tried to use VLC it didn't work, I tested some other software, same issues, with edge its the same... It only works after i restart the PC. The laptop is fully updated, and must be a software issue. Any idea about what is causing this issue and how to fix it?
polarisman
Asked: 03:24 02/07/2016
gieckboy 03:24 02/07/2016
0
Hello, I bought a new Dell XPS 13 and i was watching some movies with VLC and it worked fine, then i suspend and at the next time i tried to use VLC it didn't work, I tested some other software, same issues, with edge its the same... It only works after i restart the PC. The laptop is fully updated, and must be a software issue. Any idea about what is causing this issue and how to fix it?by suspend you mean sleep or hibernate?

Do you have to restart every time or it was just that once?

If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join MobiFAQ.
thehoff 03:24 02/07/2016
0
Hello, its me . Its when sleep, and happenend more than 1 time.

The temporary solution that i found was to restart. After a restart it works just fine without issues till the next time i put in sleep. It happens in VLC (plays 100ms and pauses, i press play and it doesn't plays, its frozen), Edge (can't use youtube nor listen to my favorite online radio, that i think it uses HTML5) and Vivaldi.

Never had nothing like this. A curious thing is that the software stops working, i have to close VLC throught task manager, Edge freezes and Vivaldi forces close.

I have McAfee, the laptop is fully updated. Could be any display driver issue? Dell says its all up to date, Intel says no, but that the graphic driver is a custom one so he can't update.

Any idea?
gieckboy 03:24 02/07/2016
0
Hello, its me . Its when sleep, and happenend more than 1 time.

The temporary solution that i found was to restart. After a restart it works just fine without issues till the next time i put in sleep. It happens in VLC (plays 100ms and pauses, i press play and it doesn't plays, its frozen), Edge (can't use youtube nor listen to my favorite online radio, that i think it uses HTML5) and Vivaldi.

Never had nothing like this. A curious thing is that the software stops working, i have to close VLC throught task manager, Edge freezes and Vivaldi forces close.

I have McAfee, the laptop is fully updated. Could be any display driver issue? Dell says its all up to date, Intel says no, but that the graphic driver is a custom one so he can't update.

Any idea?I'm thinking the programs don't behave well when coming out of sleep. A suggestion would be to disable those apps from running in the background if possible or closing them when you're about to put the laptop to sleep
thehoff 03:24 02/07/2016
0
I thought about that too, but in fact that makes it worst. I called Dell right now, they told me that is a known issue with the new Dell XPS 13, and the solution right now its to disable Sleep and put in on Hivernation. Gonna see if it works, but i will keep calling them till i have a definitive solution.
thehoff 03:24 02/07/2016
0
Changing it to hibernation didn't solve nothing at all.

Against the recommendation of Dell I uninstalled the Dell graphic drivers and installed Intel, more updated ones, and solved my problem, till now. They came out 3 days ago and in changelog they address to this problem.

The best is that the update also fixed my blur screen problem that was a "Windows problem" but it looks it was as driver problem too.

Gonna keep testing, but till now it works fine.

Thanks gieckboy for the aid!
gieckboy 03:24 02/07/2016
0
Changing it to hibernation didn't solve nothing at all.

Against the recommendation of Dell I uninstalled the Dell graphic drivers and installed Intel, more updated ones, and solved my problem, till now. They came out 3 days ago and in changelog they address to this problem.

The best is that the update also fixed my blur screen problem that was a "Windows problem" but it looks it was as driver problem too.

Gonna keep testing, but till now it works fine.

Thanks gieckboy for the aid!you're welcome, at least my posts got you thinking in the right direction

Why after suspend/change user i cant play any media?

Similar questions

Why is it after I suspend/change the user, I can't play any media?

Hello I bought a new Dell XPS 13 and i was watching some movies with VLC and it worked fine then i suspend and at the next time i tried to use VLC it ...

How do I change the administrator user account password in Windows 10?

I can not find any access to password for the Administrator user account I have tried many options but that one is never listed I am the ...

How do I change the administrator user account password in windows 10

I can not find any access to password for the Administrator user account I have tried many options but that one is never listed I am the ...

I need to change the user name on the set up section.

I entered the wrong email address and the system will not let me go any further and it will not let me update my email Is there a way to reset the ...

how can i allow my sons user accounts to play my games on there desktops of the same pc?

how can i make my games accesible to the other users of this pc? ...

can lumia 950 xl play windows media player program

i was going to buy the lumia 950 xl today but the video player was not windows media player i am looking for the same result as with windows media ...

Can you play Roblox on a Microsoft Surface 3

I'm going be buying surface 3 soon (not pro 3) and I'm wondering will my son be able to play Roblox on it as if he were playing it on a laptop or ...

how do i download music from media to sd

i try to copy and paste my music files from windows media player to a sd card but it says the files are locked or secure and i cant fix it please ...

Groove Music won't play music when in background!!

Groove Music and various other apps that I've downloaded do not play music (which was already running) if the app is in background or if the app is ...

I can't change my picture profile on Facebook messenger?

I tried changing my profile picture on Facebook messenger once but I can't change it now I tried for a few weeks ...