Register Login

Why did my Surface Book touch screen stop working?

Views: 511 Replies: 5
My Surface Book touch screen has stopped working. I've been through all of the suggestions on the Microsoft website such as disabling and renabling HID touch screen drivers, even deleting them and restarting to automatically reinstall.

The screen works on the boot screen (volume up and power), but not in Windows 10, so it's not a hardware fault.

Any ideas?
pepperg
Asked: 19:12 29/06/2016
admin 19:12 29/06/2016
0
same here
trifi 19:12 29/06/2016
0
Same problem here with surface pro 4, updated just now today (automatics updates on). After the update, TOUCH screen stopped working. It works on the boot menu though so it is definitely a software problem.
realp_guy 19:12 29/06/2016
0
Are you guys running insider builds? The last round of firmware updates and at least one known slow ring build causes this problem...
dark_matter 19:12 29/06/2016
0
same problem, running latest insider build.
callie 19:12 29/06/2016
0
I had the same issue (touchscreen worked on UEFI screen, but not after logging into Windows). I figured out how to fix it. Go to the Device Manager, find the "Intel Precise Touch Device", and uninstall it. Now scan for hardware changes. It should find new hardware - highlight it and choose to "Update Driver Software". It should now show up again as the "Intel Precise Touch Device". Reboot. Your touchscreen should work again!

Why did my Surface Book touch screen stop working?

Similar questions

Surface Book touch screen stopped working

My Surface Book touch screen has stopped working I've been through all of the suggestions on the Microsoft website such as disabling and renabling ...

Why did my touch screen stop working after updating?

I received and installed few firmware updates earlier today and now i cant use my touch screen or even the pen on the display anymore BTW i just ...

My lumia 525's capacitive touch buttons stop working.

My lumia 525's capacitive touch buttons stop working Believe me I have done resetting flashing several times it didn't help But sometimes the keys ...

How setup 2 external monitor + Surface touch screen at the same time with docking.

Hi How can I setup 2 external monitor + the default Surface Pro 4 touch screen at the same time Under Windows 10 on my docking station ? I see the 3 ...

touch screen not working lumia 930

iv just replaced my screen it lights up as normal but the touch screen no longer works? iv tried a hard reset but still nothing can any one help? ...

Lumia 950 Touch Screen not very responsive, how can I get it working better?

I recently purchased a Lumia 950 and I noticed some quirks about the touch screen For one the bottom of the screen isn't as responsive as the top ...

How can i turn off touch screen on Windows 10 V 1607 for Surface Pro 3

i have a cracked screen and the mouse always moves back to the crack in the screen ...

Surface Book Unit Running Hot - Cracked Screen: is this covered under warranty?

I purchased a Surface Book from BestBuy about 6 months ago The unit tends to run hot and the other day while using it at my desk the screen ...

Surface Book Unit Running Hot - Cracked Screen

I purchased a Surface Book from BestBuy about 6 months ago The unit tends to run hot and the other day while using it at my desk the screen ...

Touch Screen Not Working

Purchased a Surface after my Lenovo Tablet became stuck in an endless loop of trying to update failing restarting then beginning the process all over ...