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Why did my Surface Book touch screen stop working?

Views: 569 Replies: 5
My Surface Book touch screen has stopped working. I've been through all of the suggestions on the Microsoft website such as disabling and renabling HID touch screen drivers, even deleting them and restarting to automatically reinstall.

The screen works on the boot screen (volume up and power), but not in Windows 10, so it's not a hardware fault.

Any ideas?
pepperg
Asked: 19:12 29/06/2016
admin 19:12 29/06/2016
0
same here
trifi 19:12 29/06/2016
0
Same problem here with surface pro 4, updated just now today (automatics updates on). After the update, TOUCH screen stopped working. It works on the boot menu though so it is definitely a software problem.
realp_guy 19:12 29/06/2016
0
Are you guys running insider builds? The last round of firmware updates and at least one known slow ring build causes this problem...
dark_matter 19:12 29/06/2016
0
same problem, running latest insider build.
callie 19:12 29/06/2016
0
I had the same issue (touchscreen worked on UEFI screen, but not after logging into Windows). I figured out how to fix it. Go to the Device Manager, find the "Intel Precise Touch Device", and uninstall it. Now scan for hardware changes. It should find new hardware - highlight it and choose to "Update Driver Software". It should now show up again as the "Intel Precise Touch Device". Reboot. Your touchscreen should work again!

Why did my Surface Book touch screen stop working?

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