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Windows Central Desktop App crashes on load for Windows 10 (14393.10)

Views: 786 Replies: 5
I am having a problem with the MobiFAQ app crashing on load for Windows 10 (14393.10). I have uninstalled the app and re-downloaded it from the store. It does the same thing.

To note, the problem started after that quick 1 day cumulative update between Windows 10 (10586.464) and the Anniversary Release (14393.10).

This is the only app that crashes. It works fine on my mobile (Lumia Icon).

Any suggestions outside of resetting the PC?
hoboseo
Asked: 03:45 06/08/2016
jeffwilson 03:45 06/08/2016
0
I am having a problem with the MobiFAQ app crashing on load for Windows 10 (14393.10). I have uninstalled the app and re-downloaded it from the store. It does the same thing.

To note, the problem started after that quick 1 day cumulative update between Windows 10 (10586.464) and the Anniversary Release (14393.10).

This is the only app that crashes. It works fine on my mobile (Lumia Icon).

Any suggestions outside of resetting the PC?it crashes before you get to the stage for sign in or after?

If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join MobiFAQ.
testike 03:45 06/08/2016
0
It crashes on loading... the frame of the app shows up for a split second - no content - then "poof" it's gone. I did a reset/refresh of Windows 10 on both desktops experiencing it. That didn't fix the problem. Tried again with uninstalling the app and re-installing it from the store. That didn't work either. It's strange as it works on my phone and tablet - but no desktops.
testike 03:45 06/08/2016
0
Actually, I just found the problem. After sending that last reply to you I thought of disabling Malwarebytes and Avast!. Disabling Avast! allowed the app to load. Re-enabling Avast! stopped the app from loading. The Avast! program was updated during that period. Now I have to figure out why Avast! is stopping it and why it's only the MobiFAQ app.
jeffwilson 03:45 06/08/2016
0
Actually, I just found the problem. After sending that last reply to you I thought of disabling Malwarebytes and Avast!. Disabling Avast! allowed the app to load. Re-enabling Avast! stopped the app from loading. The Avast! program was updated during that period. Now I have to figure out why Avast! is stopping it and why it's only the MobiFAQ app.good work catching that - anywhere in avast that you can allow apps or programs to work? not getting blocked?
testike 03:45 06/08/2016
0
No, Avast! doesn't have exclusions. I'm going to write Avast! about it and I'll send MobiFAQ an email too. If anyone else uses Avast!, see if you have the same problem.

VIRUS DEFINITIONS:

Version: 160803-1

Release Date: 8/3/2016 01:51:09

PROGRAM

Version: 12.2.2276 (build 12.2.3126.2)

Release Date: 7/28/2016

Thank you Chintan for the reply to help!

Windows Central Desktop App crashes on load for Windows 10 (14393.10)

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