Register Login

Does anyone monitor the service desk where issues concerning product purchases are raised?

Views: 957 Replies: 4
Bought a course three days ago.

Got a message saying that coupon code has expired.

Raised a ticket with service desk.

No answer since in last three days.

Can't reply to the email address with the order confirmation.

Followed the link on the website for live chat but it just brings me back to the contact page.

Can't update the original ticket.

Can't find any telephone numbers or alternative addresses to find support.

Ended up here.

Customer Experience 1/100 so far.
admin
Asked: 00:33 08/09/2016
callie 00:33 08/09/2016
0
Bought a course three days ago.https://stacksocial.zendesk.com/hc/en-us

You bought a course from Mobile Nations?
admin 00:33 08/09/2016
0
Didn't need to sign up with MobiFAQ until I tried to reply to my original post here.

Looks like Mobile Nations and MobiFAQ are the same thing.

I bought a course from MobiFAQ. The link you provide is the service desk link I have already tried.

I already have a user account - couldn't have posted a ticket on the service desk without it.

Is your reply confirmation that the service desk isn't monitored?
fsolm1 00:33 08/09/2016
0
Try the VIP link....

https://vipstack.zendesk.com/hc/en-us

Keeping in mind today is a holiday in a good portion of the world. In particular in the US and Canada.
admin 00:33 08/09/2016
0
Wow! Two service desks?

Who decides if I am a VIP or not? Can't see two separate tickets doing anyone any good. That's both poor customer management and disrespectful.

If you are not going to man your service desk during holidays then it should say so in the order confirmation email. It's unusual these days for no weekend service support - particularly if you are both IT and digital product based.

I think I'm done here. You have told me all I need to know.

Does anyone monitor the service desk where issues concerning product purchases are raised?

Similar questions

Where does the store save apps on PC?

Hi br /> I downloaded Forza Motorsport 6: Apex (Beta) from the Windows Store but I'm wondering where I can find it I can't even find it when I search ...

Why does the Latest Facebook Ask for Direct3D and Where do i get it ?

After the Update the facebook app shows a Dialog saying Required Direct3D with feature 9 3 or greater ...

Does anyone know when will the Lumia 650 be released in India?

I just wanna know the release that cause i just broke my l720 glass and its almost in a non working condition :( ...

Does anyone know when the Amazon app is supposed to stop working?

I was using it early today and then I remembered that it is supposed to shut down soon ...

Does anyone use Nokia Coloud pop headphones with the Lumia 1520?

I have a pair of Coloud pops from Nokia that won't work with the Lumia 1520 They work for a few seconds and then the song gets automatically paused ...

NEW Onedrive for Business synch App - does anyone have the download?

Microsoft have announced that they are releasing a NEW Onedrive for Business sync app I understand that this addresses the 20 000 file limit and 2Gb ...

Where are the 71 messages associated with the envelope icon on my lock screen?

In the lower left corner of my Windows 10 lock screen is an envelope icon with the number 71 next to it Those messages are not in my email in box Can ...

Has anyone gotten the message "Windows couldn't connect to group policy service"?

There is a small circle above the internet access icon when I first open Microsoft Edge or when I first turn on the computer I am connected to the ...

After the most recent WIN 10 update my computer does not recognize my second monitor.

I have checked connections all are intact the main screen is connected to the VGA port and the non recognized one to the HDMI Pressing windows+P ...

Windows 950 does not have the Work Access Option (MDM), what are my options?

i have a Windows 950 with OS Build 10 0 14367 0 version 1607 I need to load our company app The phone does not have the MDM option i have reset the ...