My Blackberry classic has had glitches from the onset. Particularly when sending texts. It constantly freezes and I have to reboot. I have tried deleting past texts as well as minimizing photos and videos stored on the phone. In the past two weeks, I have started receiving texts from Iphone users written in Chinese characters. Long texts.
Is this possibly a virus on the phone. Att is no help and won't replace the phone. I am paying for it monthly. They said to try to restore the phone to factory settings. I am afraid I will lose all the info stored on my phone in the bast year. I am not knowledgeable enough to know how to complete this. Has anyone experienced this? I would appreciate any advice. Thank you.